Shortage of skilled workers, fluctuation and customer expectations
Retailers are facing enormous challenges: Competition for qualified specialists is more intense than ever, high fluctuation rates are weighing on budgets and clients' expectations of excellent service are constantly increasing. An unstructured selection of personnel that relies solely on CVs and gut instincts is not only inefficient, but also risky. How do you avoid expensive hiring mistakes and find the talent that will really move your company forward?
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The typical HR challenges in retail — and how to overcome them
Do you know that? Looking for motivated and capable employees for sales, logistics or administration often feels like looking for a needle in a haystack.
- Shortage of skilled workers: Good salespeople, reliable logisticians and organized administrative staff are scarce. Demographic change and competition with other industries are aggravating the situation in recruiting for retailers.
- High fluctuation rate: Misstaffing is expensive — not only financially, but also for team morale. Especially in retail, inappropriate settings quickly lead to termination during the trial period.
- Fluctuating service quality: The friendliness and competence of your employees at the checkout, in the shop or in customer service determine the customer experience. But how do you recognize service orientation even during a job interview?
- Lack of objectivity: Unconscious bias in the application process means that the most likeable candidates are often selected rather than the most suitable candidates. The potential of career changers thus remains unrecognized.
Aivy: Your scientifically based solution for objective personnel selection in retail
Aivy transforms your personnel selection from a subjective process to a data-based, fair and accurate decision. Our game-based assessments and validated questionnaires reveal the true strengths and potential of your applicants — objectively, fairly and with high predictive power.
Imagine being able to reliably assess how customer-oriented, resilient or a team player a person really is before the first interview. Aivy provides you with these decisive insights and helps you to sustainably improve service quality.
Features & benefits: Specific benefits for your company
With Aivy solutions for trading, you can qualify applicants up to 5x better and make decisions that pay off in the long term.
Potential analysis for service and sales roles
Our playful processes capture competencies that are decisive for success in retail. Identify talents with a distinctive service mentality and sales expertise who are a perfect match for your customers.
- Benefit: Measurably increase service quality and customer satisfaction.
Skill modules for customer focus & resilience
Resilience and a cool head are required, especially in hectic everyday trading life. Aivy reliably measures how candidates deal with stress and remain solution-oriented even in difficult situations.
- Benefit: Reduce hiring mistakes by objectively assessing the resilience of your future employees.
Cultural fit check for strong brand loyalty
Does a person not only suit the job, but also your corporate culture? Our cultural fit check balances the values of your applicants with those of your company.
- Benefit: Reduce turnover significantly and build teams that authentically represent your brand.
Trust and proven practice: These retail companies rely on Aivy
We are proud to help leading retail companies modernize their personnel selection. Tchibo, Hermès, Fritz-Kola and EDEKA rely on Aivy to achieve their recruiting goals and attract the best talent.
Our methodology and results are regularly published in leading media such as Handelsblatt, WirtschaftsWoche, FAZ, stern and Brandeins thematized.
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Become a HeRo 🦸 and understand candidate fit - even before the first job interview...